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　　香港的打工仔們每天的工作量都相當驚人！面前堆積如山的電郵，你們會否時不時都在想「到底要覆到幾時」？想加快速度，盡快完成手上的工作，卻總難免會忙中有錯，有失手的時候吧⋯⋯有沒有試過「手快快」把Email錯發了給別人？有沒有試過送出email後才發現自己打錯字？又有沒有試過把錯誤的文件attach到電郵中？遇到這些情況該怎麼處理？其實出錯後及時補發一封道歉Email，「補鑊」並非難事！若不是犯了嚴重的錯誤，只要在表達歉意的郵件裏面簡單解釋就可以了，不需要加入太多情感因素。

 

　　事不宜遲，立刻來學學怎樣「補鑊」啦！今次會首先和大家介紹相關例句，此外筆者還準備了四篇Email示範如何得體地「補鑊」。還不趕緊bookmark這篇文章？

 

Part 1: 「補鑊」Email必學例句

 

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• This is to kindly express my sincere apology for sending an email that was not meant for you. 

來函謹表達我誠摯的歉意，因爲我誤把電郵發錯了給您。

 

• The mails were sent to wrong recipient in the process of fixing the computer and there was no way I could stop this. 

我不小心在維修電腦的過程中將郵件發送給了錯誤的收件人，並無法立即阻止它。

 

• I am sorry I quoted the wrong figures.

對不起，我引用了錯誤的數據。

 

• I would like to apologize on behalf of L&Y LTD. for sending a wrong product brochure to you. 

我謹代表L&Y有限公司就發錯產品手冊一事向您道歉。

 

• It is my sincere request to forgive us for this failure. It will be an honor for us if you continue to trust us and maintain business relationship with us.

我誠摯地請求您原諒我們的錯誤。如果您繼續信任我們並與我們保持業務關係，這將是我們的榮幸。

 

• I am sorry that last email was sent in error. This time the file is attached.

抱歉，上一封電郵出錯了，這次附加了文件。

 

• I am sorry that the quotation I gave earlier was not for the products you had requested. 

很抱歉，我之前提供的報價不適用於您所要求的產品。

    

• I am sorry that I have given you inaccurate information.

對不起，我給您提供了不正確的信息。

 

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• Please accept my apologies for giving the wrong bill.

帳單出錯了，請接受我的歉意。

 

• Enclosed is a revised report with the correct information.

隨函附上已經修訂報告，這次的資料是正確的。

 

• A new version with corrected information is already on its way.

我們正在更正信息，並預備製作新的版本給您。

 

• I will not give excuses for what happened.

我不會為所發生的事情提供任何藉口。

 

• To avoid such an incident, I will ensure to be cautious in the future.

為了避免發生此類事件，我日後也會保持謹慎。

 

• Enclosed is a check/cheque with the correct figures.

附上一張銀碼正確的支票。

 

• Thank you for your understanding and continued support.

感謝您的理解和一如既往的支持。

 

• Thank you for posting out this error to us.

感謝您指出此錯誤。

 

• I understand that such inconveniences can be very frustrating. Thank you for your patience.

我明白到這種不便可能會令人感到沮喪，感謝您的耐心配合。

 

• Thank you for being understanding in this unfortunate matter, I assure you it will not happen again.

感謝您對這事情的理解，我向您保證日後不會再發生。

 

• I understand it is my obligation to ensure that the correct document is attached.

我清楚知道我有義務確保隨函附上的文件正確無誤。

 

Part 2: 超實用「補鑊」Email 範例

 

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範例一：

Subject: Apology Letter for Sending Wrong Attachment 送錯附件

 

Dear Mr. Chan,

 

I wish to express my apologies for sending a wrong attachment on the mail sent on 9 April under the subject “Request for information on NY venue”. I understand this might have brought up inconveniences （帶來不便） to you and others relying on the attachment.

 

I will not give excuses （藉口） for what happened as I understand it is my obligation （義務） to ensure that the correct document is attached. Attached to this mail is the correct document.

 

Best Regards,

Kandy Lai

 

範例二：

Subject: Apology Letter for Sending Wrong Information 發送錯誤信息

 

Dear Dr. Wong,

 

I wish to offer my apologies for sending the wrong information on the email dated 7 April under the subject “Here’s the quote we discussed”.  I understand the wrong information might have brought inconveniences on your end. The correct information ought to have been [更正後的資訊].

 

I am sorry that I brought up the inconveniences and I will ensure to be cautious in future to avoid such an incident.

 

Thank you for your understanding and continued support.

 

Regards,

Chelsea Chan

 

範例三：

Subject: Apology for Wrong Price Quote 錯誤報價

 

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Dear Ms. Yeung,

 

I am sorry there was a mistake on our last transactions. The quotation （報價）I gave was not for the products you had requested. I apologize for this mistake （我深表歉意）.

 

I will send the right quotation （正確的報價） via your Email address before the end of the day. I promise this will not happen again in our future business engagement （業務合作）. Kindly consider my apologies.

 

Thank you so much.

 

Yours sincerely,

Wilson Wong

 

範例四：

Subject: Apology Letter for Sending Wrong Email 發錯電郵

 

Dear Mrs. White,

 

This is to kindly express my sincere apology for sending an email that was not meant for you. 

 

I am so sorry that this had to happen. I was in the process of responding to emails when my computer broke down （出現故障） and failed to function well （無法正常運行）.

 

The mails were then sent to wrong recipient （錯誤的收件人） in the process of fixing the computer and there was no way I could stop this. I am sorry for the inconvenience that this email may have caused you. I hope you forgive me.

 

Thank you for your consideration.

 

Yours sincerely,

Charmaine

Secretary

L&Y LTD.

 

最後……

謹記：第一封Email send錯之後，第二封補救的Email千萬不要再出錯。Send之前記得記得要double check所有details，否則再次send錯就會極度「老尷」㗎喇！